Terms of service

Terms of Service

Effective Date: 14/07/2026

Welcome to Cat and Her. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us

Cat and Her is a UK-based online retailer specialising in women's clothing, jewellery, and accessories.

Business Address:
Cat and Her
25 Brook Street
Colchester
CO1 2UT
United Kingdom

Email: catandher@outlook.com

Phone: 07448 317576

2. Acceptance of Terms

By using our website, placing an order, or purchasing our products, you agree to comply with these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

3. Products

We make every effort to display our products, colours, and descriptions as accurately as possible.

However, slight variations in colour, embroidery, fabric, or design may occur due to:

Different screen settings
Photography lighting
Handmade or artisan craftsmanship

These variations do not constitute a fault.

4. Pricing

All prices are displayed in British Pounds (£).

We reserve the right to change prices at any time without prior notice.

Prices shown at checkout are the final prices payable, excluding any applicable delivery charges displayed before payment.

5. Orders

Once an order has been placed, you will receive an order confirmation by email.

Acceptance of your order occurs when we dispatch your items.

We reserve the right to refuse or cancel any order where:

Products are unavailable
Payment cannot be authorised
Pricing errors have occurred
Fraudulent activity is suspected

6. Payment

We accept secure online payments through the payment methods available at checkout.

Orders will only be processed once payment has been successfully received.

7. Delivery

We aim to dispatch orders promptly.

Delivery times are estimates and may vary due to circumstances beyond our control, including courier delays, customs processing, weather conditions, or public holidays.

We are not responsible for delays caused by third-party delivery services.

8. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms of Service.

Please refer to our Returns & Refund Policy for information regarding eligibility, refunds, and exchanges.

9. Intellectual Property

All content on this website, including:

Logos
Product images
Graphics
Text
Branding
Website design

is the property of Cat and Her and is protected by copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. User Conduct

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Copy or misuse website content.

11. Limitation of Liability

To the fullest extent permitted by law, Cat and Her shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or the purchase of our products.

Nothing in these Terms excludes or limits liability where it cannot legally be excluded under UK law, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation.