Shipping policy

Shipping Policy

Effective Date: 14/07/2026

At Cat and Her, we are committed to delivering your order safely, securely, and as quickly as possible. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed during our business hours:

Monday – Friday
9:00 AM – 6:00 PM (GMT)

Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

We aim to dispatch all orders within 1–3 business days, although processing times may vary during busy periods or promotional events.

UK Delivery

We currently deliver throughout the United Kingdom.

Estimated Delivery Times

Delivery Method	Estimated Delivery Time
Standard Delivery	2–5 Business Days
Express Delivery (if available)	1–2 Business Days

Delivery times are estimates and cannot be guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the shipping service selected.

Any applicable shipping charges will be clearly displayed before payment.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available), allowing you to monitor your delivery.

Delivery Delays

While we do our best to ensure your order arrives on time, delays may occasionally occur due to:

Courier delays
Adverse weather conditions
Public holidays
High order volumes
Circumstances beyond our control

We appreciate your patience and understanding in these situations.

Incorrect Delivery Information

Please ensure that your delivery address is accurate and complete before placing your order.

Cat and Her cannot be held responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of the expected delivery date.

Please include:

Your order number
A description of the issue
Photographs of any damaged packaging or items (if applicable)

We will work with the courier to resolve the matter as quickly as possible.

International Shipping

We are currently focused on serving customers within the United Kingdom.

If you are located outside the UK and would like to place an order, please contact us before purchasing, and we will do our best to assist you.

Customs & Import Charges

For UK customers, there are no additional customs duties or import charges on orders dispatched from within the United Kingdom.

For international orders (where available), customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.